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Shipping policy

1. General Information

At Hervé Alexandre, we want to ensure that your order reaches you safely and promptly. We ship our products worldwide, providing reliable shipping methods for physical merchandise like CDs, vinyl, and other merchandise. Please review our shipping policy below for more details.

2. Processing Time

  • All orders are processed within 2-3 business days (Monday to Friday, excluding holidays).

  • Orders are not shipped or delivered on weekends or holidays.

  • Once your order has been processed, you will receive a shipping confirmation email with tracking details.

3. Shipping Rates

  • Domestic (USA):

    • Standard Shipping: $5.99 (Estimated delivery time: 5-7 business days)

    • Expedited Shipping: $15.99 (Estimated delivery time: 2-3 business days)

    • Free Shipping on orders over $50 (Domestic only)

  • International Shipping:

    • International rates are calculated at checkout based on the destination country.

    • Delivery times vary by location (usually between 7-14 business days).

    • Customs fees and import taxes are the responsibility of the customer.

4. Shipping Methods

  • We use trusted carriers including USPS, FedEx, and DHL for international shipping.

  • Once your order is shipped, you will receive a tracking number to track your order online.

5. Order Tracking

  • After your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website.

  • If you experience any issues with tracking, please contact our customer service team at [contact email].

6. Lost or Damaged Items

  • Lost Packages: If your package is lost or delayed, please contact us within 30 days of the shipping date. We will initiate a claim with the carrier to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please send a photo of the item(s) and packaging to [contact email] within 7 days of receiving your order. We will work with you to replace or refund the damaged items.

7. Address Issues

  • Please ensure that the shipping address you provide is correct. We are not responsible for orders shipped to incorrect or undeliverable addresses.

  • If you notice an error with your address, please contact us as soon as possible at [contact email] and we will do our best to update it before your order is shipped.

8. Returns & Exchanges

  • We currently do not offer returns or exchanges on digital items or preorder products.

  • For physical items (merchandise), we accept returns or exchanges within 30 days of delivery. Items must be unused and in original condition.

  • For more details, please visit our Return Policy page.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with an order, please reach out to us:

10. International Orders

  • International orders may be subject to additional customs fees, taxes, and import duties, which are the responsibility of the customer.

  • Shipping times for international orders may vary depending on your location and the shipping carrier.

Thank you for supporting Hervé Alexandre! We aim to deliver your products in a timely manner and with the utmost care.